SHIPPING & SHOP F.A.Q's
Shipping Prints
✨ Free Worldwide Shipping on Prints 🌍 ✨
Cost:
All prints ship free ~ Everywhere!
(we'll let you know and refund you if for some reason shipping is not available in your region)
Plastic-free whenever possible (some larger prints may arrive in a cardboard tube with protective ends).
How Long Does It Take?
Since every print is made just for you, please allow:
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Production: ~3 days to print your order.
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Shipping: 5–14 business days (tracked) from hubs in the EU, UK, USA, or AU.
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Total Time: Typically 8–17 business days, though some locations may take up to 30 days.
Need It Faster?
For express or overnight shipping, please email hi@artofmadeleine.com.
Costs usually range from $40–$60 USD depending on your location.
Import Duties
Please note: Your country may charge import duties or taxes on international orders. These fees are set by your local government and are the buyer’s responsibility.
Shipping Originals
Originals are shipped from Mexico
Cost:
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Shipping is FREE within Mexico
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Shipping to the rest of the world is 75$ USD
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World shipping is Tracked & express shipping using Fedex, UPS or equivalent depending on location.
How Long Does It Take?
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Shipping: ~ 2 - 7 business days
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Packaging: ~2 days for packaging
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Total Time: Typically 4–10 business days
Import Duties
Please note: Your country may charge import duties or taxes on international orders. These fees are set by your local government and are the buyer’s responsibility.
Shop F.A.Q
Can I send my prints to multiple addresses?
No.
Unfortunately sending prints to multiple addresses means paying shipping fees for each address like a separate order.
Does it matter what print or size I choose for getting the 10$ discount on multiple prints?
Nope!
You will see in your cart, when you buy more than 1 print of any size, you are automatically discounted 10$ each and every print in your order regardless of size or image.
Can I return my order?
We accept returns if there is a product defect, or it was damaged in shipping etc. within 30 days.
If it is the wrong size, or print due to a mistaken choice, unfortunately we cannot offer a refund since all items are "Print-on-Demand" and custom made for you. (Please think carefully before you purchase ;)
Originals can be returned if they are in the condition your received them in, and you changed your mind for some reason.
However, you must pay the shipping and a 50$ USD fee.
Can I cancel my order?
If your order has not yet gone to production, you can cancel it by contacting hi@artofmadeleine.com ASAP.
If your order has already gone to print, you cannot cancel it because it is being made just for you - sorry!
The refund process through the online store takes some time which is out of my control.
If you request a refund before something goes to print, you will need to wait to be refunded to your original payment method between 3-10 business days.
Why is it so expensive to ship originals?
Originals are currently shipped from Mexico and the international shipping options are limited at this time.
If there is an original I want as a print, but I don't see it in the shop, is it possible to order one?
Probably yes!
Check availability by emailing hi@artofmadeleine with the name of the original and the size you would like and we will let you know if it is possible and the cost.
Does Madeleine do commissions or collaborations?
Sometimes.
Please reach out to hi@artofmadeleine to connect and describe your idea and project and start a conversation.
Can I choose which organization I would like to donate the 3% profit from my order to?
Yes!
You can choose between the following organizations - just specify which one you'd like to donate to in the "note" when you make your purchase.
Water is Life
Treesisters
Earth Guardians
International Rescue Committee
Read more about our eco actions here